Shipping

Orders are packed and shipped out with care from North York, ON, within 1-2 business days of placing your order. 

FREE shipping over $50 within Canada

An email with tracking information will be sent to you once shipped.

Returns

Here at Moss Creek Wool Works, we want to make sure you love our products and provide great service too! If something is wrong, we will do all we can to make it right.

To get a return request started, send us an email at hello@mosscreekwoolworks.com. We are more than happy to help!

We have a 14-day return policy. If 14 days have gone by since your purchase, unfortunately a refund or exchange can’t be offered. 

Due to the nature of the products we sell your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. 

If you encounter any problems or have any questions feel free to contact us at hello@mosscreekwoolworks.com. 

Return Shipping

To return your product, ship your product to: The Forever Group, 150 Saint Regis Crescent South, Toronto ON M3J 1Y8, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

For returns over $75 we recommend you use a trackable shipping service or purchase shipping insurance as we cannot guarantee we will receive your returned items.

Refunds (if applicable)

We will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, promptly and posted within (10) business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you still have not received your refund yet after checking, please contact us at hello@mosscreekwoolworks.com 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded and are final sale.